Klarohr™ Smart Ear Wax Removal Kit (2025)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us athallo@klarohr.de. Please note that returns will need to be sent to the following address: [5900 Balcones Drive STE 100]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hallo@klarohr.de.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Standard International Shipping:7-12 business days with 1-4 processing days
All orders will be shipped from our warehouse within 3 business days. During peak holiday shopping periods, please allow for up to 6 business days.
For US residents, the orders are shipped by the US Postal Service. After processing and leaving the warehouse, items usually take between7-12days to arrive at their destination. However, this can occasionally take longer due to customs and other regulatory checks.
In rare cases, it can take up to35 daysfor items to arrive. If your order takes longer than 25 business days to arrive, you can contact us and we will do our best to take the necessary steps to take care of the issue. Please note that a refund will not be issued due to shipping delays beyond our control.

*All shipping times exclude clearance/customs delays

For pre-ordered or back-ordered items:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

Tracking your order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit ourTracking Page. Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately atcontact us .if you believe you have provided an incorrect shipping address.

WHAT IS ITEM PROCESSING TIME?
The Item Processing Time is the time from receiving your order to physically dispatching your order. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. The total processing time varies depending on the complexity, design, and size of the specific product or article. Larger orders will naturally take longer. The average processing time is approximately 4 business days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take between 5-10 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays. Thank you for your patience.